Refund policy

Return & Refund Policy

Thank you for shopping at our store. We want you to be completely satisfied with your purchase. Since we ship our products directly from our international manufacturing facilities to offer you the best prices, we have optimized our return process to save your time and money.

1. Damaged, Defective, or Wrong Items
If your item arrives damaged, defective, or if you received the wrong product, you do not need to ship it back. Please contact our support team within 14 days of delivery at [gladichh@gmail.com]. 
To process your refund or replacement quickly, please include:
- Your order number
- A clear photo or video demonstrating the issue or defect

Once verified, we will either issue a full refund to your original payment method or send you a replacement free of charge.

2. Lost Packages
If your tracking information shows no updates for more than 30 business days or exceeds our maximum delivery guarantee, please contact us. We will investigate and issue a full refund if the package is confirmed lost.

3. Change of Mind / Size Issues
Because our items are shipped internationally, we generally do not accept returns or refunds for "change of mind" or if you ordered the wrong size/color. Please strictly refer to our size charts before placing an order. 

4. Cancellation
Orders can only be canceled within 12 hours of placement. Once the order has been processed and shipped by our fulfillment partners, we cannot stop the shipment or issue a cancellation refund.